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Work from Home – Safety Hacks to make your Life New Normal

Leave a Comment / All, Amazon, Amazon Marketing, Amazon Tools /

At a time of heightened demand for food, medicines, cleaning supplies, and personal care products on Amazon, Amazon’s Human resources are the need of the hour. Behind every successful order placed by a customer, it’s the dedication and hard work of Amazon sellers and Human resources that make it happen. For improved product listings and leads, Amazon’s Human resources work hard to ensure the survival of brands in the marketplace even during difficult times. Some of us were excited to work from home thinking that there would be enough time to spend with the family. Do you feel that same excitement today? Probably not! You might have experienced a lot of problems while setting up your workspace. You might have got bored and tired of staying at home and spending long hours in front of your computer. Household chores might have interrupted your work schedule. Not to mention, the kids. Now, you eagerly await to get back to the office, meet friends and have parties. But, to prevent the deadly corona, we may have to continue to work from home for some more days. It sounds sad, but it’s true. Here are a few tips and best practices for Amazon Sellers and Human resources to manage your work-life balance smartly. Set up your physical workspace: Most of us make use of sofas or beds or sit on the floor due to space constrictions. Some of us might have set up a comfortable workspace. If not, it’s time to set up your workspace for many reasons. A comfortable and safe workspace not only helps you focus on work by minimizing distractions but also increases your productivity and keeps you fit and strong, both physically and mentally. Choose a safe and secure space with good ventilation and lighting. Get comfortable furniture. The right chair, and a proper table work wonders. Also, do ensure your computer is at eye level. Maintain Regular Hours: Set a work schedule and stick to it. Make a ‘To-Do List’ each day as it helps you manage your time and establish the hours of work. Stay Connected to each other: Spending long work hours before a computer at home gets you frustrated and anxious. Connect with all your colleagues and stakeholders and share your work-from-home moments. For example, create a team WhatsApp group and share pictures of your birthday celebrations, your home workspace, your kids, the food you cook, and more. Schedule a 10-minute break every 2 hours. Make space for some fun along with work. Protect your Physical Health Follow the 20-20-20 rule. Your eyes are more prone to damage because of long hours of work in front of a computer. Take a 20-second break and look at something 20 feet away every 20 minutes and blink your eyes 20 times. This 20-20-20 rule comes highly recommended by ophthalmologists as an effective way to keep eyes protected. Move your body around every hour and stretch your arms. Walk around while you are on the phone. Drink a lot more water and eat healthy food. Get a good night’s sleep. Sound sleep makes you more focused and increases productivity. Protect your Mental Health: Long work hours staring at a computer screen not only affect your physical health but you are also likely to experience high-stress levels. Poor mental health may result in misinterpretation of e-mails and tasks before you which affects your productivity. It may also affect family life. Move around a bit or go out and get some fresh air. Try Yoga or breathing exercises to keep yourself motivated. Some Don’ts during your Work  Don’t make your living space a workspace. Don’t do the household chores randomly throughout the day as it is a distraction. Don’t charge electrical items on sofas or beds and keep your electrical equipment away from kids and water. Don’t avoid your lunch break. Last but not the least, every day, at the end of the work Do pleasurable activities that elevate mood, like reading, or listening to music Spend quality time with your family. Play with your kids and have fun with them. Make time to do your household chores. Conclusion: Working from home is great, but if not well managed, it can be problematic. It’s super hard to separate work and life when they happen in the same place. Physical health and mental health are equally important for work-life harmony. Follow these simple tips and manage your time. Make sure to socialize with friends and spend quality time with your family. Get in touch with us if you require professional assistance. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon. BOOK A FREE CONSULTING CALL

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Avoid Scams While Hiring Amazon Human Resources Online

Leave a Comment / Amazon, Amazon Marketing, Amazon Tools, Amazon VA, seller central, vendor central /

Whether you are new to Amazon seller central or a top seller, you might have hired an Amazon expert for complete store management. In this article, we’ve mentioned a few things that you need to consider and also things that a VA need to ensure to prevent scams. We’re sure that amazon human resources from around the world can easily be scammed into finishing a project and not getting their due amounts paid (discussed in a later blog). Just like how companies contract employees and take their identity proof into consideration, we would suggest signing such a contract with your VA, before you take any new hires. Let’s get into detail as to how as a virtual employee, you can avoid fraudulent acts while hiring amazon human resources online. Things To Consider Check Online Profile Thoroughly: Always be aware of the fact that many scam artists make fake accounts or profiles on writing boards, social media platforms, and other such venues. Make sure you check whether the profile has a genuine profile image and this includes studying the account history in terms of the number of posts, photograph list, address, name, website, and timeline feed. Also, remember that if the profile is newly created and there are no real friends then chances are that it is a scammers profile. Keep in mind that scammers post repeated or copied content on their news feeds and on different groups. Our recommendation is to stay away from such profiles in general. Authentication is Necessary: You need to ask for ID proof just like any other company would while hiring. Ensure you take into account your VA’s personal identity details. Before you sign a contract, ask for their government ID proof such as a passport, national ID, or driving license. Make sure the details on the government ID proof match the Facebook profile. Client Testimonials: Before you hire a VA, ensure you take into account client testimonials. Check their portfolio. Also, ask for their LinkedIn profile, as many professional amazon human resources nowadays have a profile on this media site. Make sure you take recommendations from previous clients or referrals before hiring anyone. Keep a Record of Work Hours: While hiring amazon human resources online, keep in mind the number of hours due as some freelance agents work faster than others. Whether you’re paying on an hourly basis or per project, we oblige you to use a content monitoring tool like Hubstaff to time-track work or you can take screenshots off Skype while keeping your VA on the payroll. Maintain Electronic Footprint: While hiring a VA from Facebook, ensure you maintain an electronic footprint through emails and messages. Ask for their email ID and start the conversation via mail or Skype. All your terms & conditions should be sent via email, as also the requirements for the project. If you are hiring the VA on an hourly basis, then PayPal invoicing must be included. Take Sample Test (PAID): The most important part of this hiring process is that you must test the skills of the VA you are hiring online. The VA should have all the basic and advanced skills that he/ she will need to complete your work efficiently and fulfil all the requirements. We suggest you give them a paid test assignment to know their skills. Most scammers are unskilled and unprofessional, so testing is necessary. Be Clear & Concise with Project: Before you hire a VA, you should have a clear idea about your requirements. Ensure you mention everything in the job description. You should not reach a stage where you have to hand-hold the VA. Having clear goals will save more time for you and the VA. Ensure your project details are recorded via electronic contract or some form of agreement. What About Amazon Human Resources Getting Scammed? We have also noticed that many amazon human resources get scammed after completing a specific project. To avoid scams, make sure you research the employer before applying. Beware of fake profiles as we have mentioned before. Sometimes you will find job posts for amazon human resources crafted extremely unclear and without any brand or company information. Always remember that you have the right to ask for information about the company of your employer. If a job post doesn’t have any employer details such as the name of the employer or company details, you should not go any further. In some cases, the employer may create a fictional persona, or pretend to be a third person between you and the employer. Like a lawyer, consultant, or agency. In such cases, make sure you check the employer profile carefully and ask for government ID proof. As you and the employer both are in different places, it’s always better to do a video call and record it. In addition, once you’ve submitted your application and you get hired instantly, you should proceed with caution. Most scammers accept anyone after a short interview and without any assignment. Conclusion The entire process of hiring an amazon human resources takes time. An employer will look for the right person and always for the long term so that they don’t have to hire someone anytime soon. A genuine and determined employer will look for someone who is productive, highly skilled, and most importantly, someone who will be there with the company for a while. These are the signs of a legitimate job post that you should look for if you are an amazon human resource. If you are a contractor looking to hire offsite freelancing agents, your first job is to filter out spam profiles. If you need professional help with your Amazon store management, do contact us. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon. BOOK A FREE CONSULTING CALL

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Outsource Your Amazon Vendor Central Account – Manage It Effectively

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Your brand has been doing well and you got that prestigious invite from Amazon to become their Vendor. After giving it much thought, you decided to join the Vendor Central bandwagon but are clueless on how to maintain the account? You are not alone. Vendor Central is a goldmine, but you should know how to play it wisely. Let us see how you can outsource your Vendor central account to manage it effectively. Let’s admit it, Vendor Central is ChallengingManaging Vendor Central is a challenge for both small and big vendors. Even well established and top brands face difficulties in handling their vendor accounts. Although Amazon takes care of most of the things, like sales, shipping, pricing, customer services, and returns, there is a lot that goes into the maintenance of account health. You have a lot to do to keep track of the operational performance of your brand, optimizing your product pages, building an Amazon storefront, dealing with the brand hijackers, answering customer queries, and managing reviews. It could get a bit overwhelming if one has to do all these and focus on manufacturing as well. If you could outsource it to a trained virtual assistant, you can reap more and focus on growing a solid brand recognition. At Big Internet Ecommerce, we take care of end-to-end processes right from preparing the Pre-commitment sheet and setting up the ASIN. We help you get started and also perform these routine daily and weekly tasks to maintain account health. Daily Tasks1. Check for new orders2. Check for pending/ incomplete shipments3. Check for Product Submissions – To keep track of the approval status of new products4. Check Vendor Operational Performance5. Check for new chargebacks6. Check the status of existing disputes7. Check the case log8. Check for any coupon recommendations Weekly Tasks1. Check for the sales and returns number as well the status of inventory2. Check confirmed purchase orders and see if the submitted and confirmed numbers match with the Units Received number.3. Check for any issues with the invoices4. Check for vendor returns5. Check product pages Monthly Tasks1. Generate Demand forecast report and Catalog reports (Long ago ordered/ Never shipped or ordered) bi-weekly and monthly respectively to analyze and understand the sales pattern and to prepare inventory.2. Check out competitors listing on monthly basis and update keywords in the product page based on PPC results for better ranking. With Amazon changing strategies and rules every now and then, it is no wonder that even big brand owners and channel managers are losing stability and go out of track at some point. BIE has helped numerous sellers and vendors manage their store and maximize their revenue and reach on Amazon. If you need any professional help with your Amazon store management, get in touch with us.BIE is a Vancouver, British Columbia based agency providing human resources to manage all things Amazon.

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Outsource Amazon Customer Service

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The customer is God! Customer service should be given top priority in any business to win and retain loyal customers. A good customer support system is the ladder to successful selling on Amazon or any other marketplace. This is one area that you can never overlook as it can have a negative impact on your account status if you get a seller rating of three or below more than once. Apart from putting the account at risk, you can never really grow if you spend all your time answering thousands of customer service emails. So what is the solution? Outsource your Amazon customer service to us and focus on the bigger picture. Yes, it is exhausting and time-consuming and it has its own risks in identifying and outsourcing customer service to someone else.  There is nobody other than you who knows your products better but if you have a process in place, you can reap all you want from outsourcing. Here are some guidelines on how to find the right person and get them on board: 1. Hire a Trained Amazon Customer Service Person When you are trying to outsource a job, you need to be smart in identifying the right person who needs minimal training and can get onboard instantly. The best way is to look out for someone who already has hands-on experience in Amazon customer service. Amazon, being the biggest online marketplace, has stringent customer service policies and it takes some time and practice for anyone to understand and cope with its high standards. Hire a well-experienced Amazon CS representative who would get on to the job right away with the least training. Other than the knowledge of Amazon, a good customer service person should have a great personality with good communication skills and should know telephone and email etiquette. Interviewing the person in real-time before hiring them will tell you a bit about them with regard to how friendly and respectful they are while talking to another person. 2. Set Up Your Own Process For an effective customer service system, you need to have a process in place. Not all customers are the same. You know your product niche and target audience better than the Virtual Assistant that you hire. If you have prior experience in handling customer queries and if you have an understanding of what kind of problems customers face, you can document a Standard Operating Procedure for the new hire to help him/ her learn your requirement before getting on to the job. 3. Onboarding Onboarding the new hire is an essential phase and it is the process of walking the new person through your company’s policies, work culture, and processes. If the person is working from the office or a remote location, onboarding helps the new hire get accustomed to the environment and with other fellow workers so he can get integrated quickly. 4. Setup a Friendly Environment Once you onboard the new hire and explain the standard operating procedure, it is important for you to review the work done by the new hire from time to time, especially in the initial days. The technical Amazon customer care is always going to be the same. However, your business model might change, and the new person should get on with the flow. It is good to have a weekly meeting to discuss how things are going and being open to any conversation will make the person feel good and work better. Before you know it, the worker will run in an independent capacity with very minimal help/ intervention from your end. This saves you a lot of time and energy to focus on other important aspects of your business. If you like the idea of outsourcing from the tremendously large pool of talent out there, get in touch with us. BIE will help you choose a well-trained Amazon customer service representative for just $6/ hour. If you need professional help with your Amazon store management, get in touch with us. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon.

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