Get free access Any retailer will know how much valuable time and resource ‘WISMO’ calls take up. The problem your customers are facing Every online shopper eventually asks the same thing: where is my order? It sounds small, but at scale it swamps retail teams and defines whether a customer buys again. Order status questions drive between 25 and 35% of contact center interactions, spiking to 50% during peak seasons. Each one asks the same thing, yet each one still takes an agent time to verify the caller, find the order, and read back the details.