Detail Overview
Dealing with customer complaints: We handle issues like product mismatches in size, color, ASIN, and EAN discrepancies.
Ordering Process:
- We download Purchase Orders from Vendor Central and prepare Excel files for each brand or supplier.
- Identify product codes ASIN-wise and place orders on supplier webshops/websites, or manually via email if the supplier is not web-enabled.
- Place orders accurately with correct size, color, and quantity.
- Once suppliers confirm the orders, we accept the Purchase Orders on Amazon VC.
Mail Communication & Reporting
Mail Communication:
In cases where a supplier isn’t set up for webstore orders, we send purchase orders through email and maintain direct communication. Once the supplier confirms availability, we accept the PO in Amazon VC.
Proof Of Delivery Process:
If Amazon requests proof of delivery, we collect shipping and invoice details, compile necessary documents, and coordinate with the support team to resolve issues.
Managing Shipments and Tracking:
We track all shipment details weekly to ensure timely delivery and monitor any pending consignments.
Monthly PO Sales Report:
We maintain detailed weekly sales reports that summarize purchase order performance and shipment updates.
Get QuoteNew ASIN Setup & Process Management
Amazon’s product library contains over 400 million items, making it one of the most powerful product discovery platforms globally. Every product is organized by ASIN — Amazon’s unique identification number. Creating new ASINs requires precision, compliance, and strategy.
At FABONGO, our experienced listing team ensures your new products meet Amazon’s data standards, optimizing their visibility, discoverability, and performance while saving you valuable time.
Advertising
Amazon’s advertising services are built to help businesses boost visibility, drive demand, and increase sales. It’s one of the most powerful ways to grow your brand on Amazon — but without the right strategy, it can quickly become costly and inefficient.
- Coordinated Strategy: We build custom campaigns aligned with your brand to outperform competitors and achieve your marketing goals.
- Effective Management: Our expert analysts use advanced tools to identify high-impact opportunities and improve ROI.
- Continual Optimization: Through testing, analysis, and transparent communication, we uncover new growth channels and enhance profitability.
Amazon Contact Us Forms
Running a business that operates 24/7 requires constant, reliable support. Managing customer service in-house can often become costly and time-consuming. Let specialists handle the work for you — not only is it more efficient, but it can also be more cost-effective in the long run.
FABONGO provides a range of Customer Support Virtual Assistant services to make sure our clients’ customer interactions are seamless and handled professionally.
- Support for Inbound Sales
- Requests for Invoices
- Tracking Inventory and Fulfillment
- Assistance with Billing and Refunds
- Customer Service for Telemarketing
EBC and Store Design
Creating an Amazon Brand Store helps increase shopper interest by providing a curated space where users can browse your items and learn more about your brand. These stores allow Amazon Sellers and Vendors to build brand consistency both on and off Amazon.
We understand that your business is more than just a shop. That’s why our Amazon Brand Store design service focuses on your brand identity, crafting stores that truly reflect who you are.
- Building Creative and Customized UX Design
- Use of Attractive Templates
- Custom Curation of Products
- Integrated Promotion via Social Share Buttons
ARA Basic Reports
The main management tool available to Amazon Vendors is Amazon Retail Analytics Basic (ARA Basic). Vendors with an Amazon Vendor Central profile can access these reports to monitor sales and inventory.
ARA Basic reports provide insights into shipped cost of goods sold, on-hand stock quantity and value, and open purchase order amounts. You can track sales and inventory by product, identify top-performing items, and gather actionable insights to increase overall sales.
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