AliExpress has announced a new phase of US customer experience enhancements designed to give shoppers clearer order information, simpler eligible refunds, and more consistent support throughout the shopping journey. These are rolling out ahead of the company’s annual back to school sale, which runs from 17th – 26th August. “Shoppers come to AliExpress for value and selection, and they expect a dependable experience from checkout through delivery,” says Chris Gu, U. “We are improving the way customers track orders, receive eligible refunds, and access support so shopping on AliExpress is easier throughout the year. This work is central to the experience we are building for consumers across America who trust us for their shopping needs.