Change language to 0:00 Amazon blocks Meta Muse from shopping on Amazon on behalf of users, saying the personal AI agent accessed its store without permission and did not identify itself while browsing. Amazon also says Muse appears to capture and store customer credentials, raising privacy and security concerns, according toGeekWire. Users trying to shop on Amazon through Muse began seeing a message saying: “Continued access by an unauthorised AI agent violates Amazon’s Conditions of Use, to which our customers have agreed. ” Amazon message shown to Muse users, as reported byThe Verge Meta had not immediately responded to GeekWire’s request for comment. Amazon blocks Meta Muse over agent access Amazon’s objection is not simply that another company is using an automated browser.