WHAT HAPPENED
B2B RFPs need to cover account hierarchies, negotiated pricing, catalogs, quotes, approvals, portals, integrations, governance, and total cost of ownership. Discovery should come before the RFP when the organization cannot yet define its target operating model, system ownership, workflows, or success criteria. Vendor responses and internal evaluator scores should be captured separately so sales claims do not become accepted facts automatically. Kill criteria should eliminate vendors that cannot satisfy non-negotiable requirements such as contract pricing, ERP-driven inventory, SSO, account hierarchy, or quote-to-order workflows. Integration requirements should describe data ownership, synchronization, latency, failures, and recovery rather than merely asking whether an ERP or PIM can be connected.
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