Marketplace & Seller Ecosystem
Walmart

Walmart welcomes external AI agents — with some guardrails

An article from Dive Brief The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms. Published Oct. 28, 2026 A Walmart...
customerexperiencedive.com
October 28, 2026
4
Dani James
Walmart welcomes external AI agents — with some guardrails
WHAT HAPPENED
An article from Dive Brief The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms. Dive Brief: Walmart isbetting more on agentic AIwith the debut of “Agent Profiles” sometime in the next month, allowing customers to have dedicated profiles within their account for an AI agent, per a Wednesday announcement. Shoppers could require approval for purchases made by the agent or give the agent permission to make purchases within a spending limit they choose. Agent Gateway uses the open standard Model Context Protocol — allowing AI systems to connect with external services and data — and aims to let agents shop for a user without needing to share their personal information or purchase history with the agent. Dive Insight: Walmart’s latest agentic AI efforts solidify its approach to further develop relationships with external AI systems, in addition to building out its own AI agent.
Continue reading from the original publisher for the complete report and source context.
READ ORIGINAL STORY