July 21, 2025

Selling on Amazon comes with its challenges, but getting timely help shouldn’t be one of them. Amazon has recently introduced a major update to its Seller Central support system that allows sellers to request a direct call from Amazon support, eliminating the long wait times for tickets and chats. We’ll walk you through how Amazon’s new guided diagnostic flow works, and how you can use it to speed up the resolution of your issues, saving you valuable time and reducing frustration. What is Amazon’s New Call-Back Feature? Amazon’s new system allows sellers to get a direct call from support agents after completing a guided diagnostic process. This means that you’ll spend less time trying to figure out what’s wrong, and more time actually solving your problem. How the New Amazon Support System Works Start with the Guided Diagnostic: The new system walks you through a series of questions about your issue, providing context and narrowing down possible solutions. Provide Key Information: You’ll be asked to provide essential details like your ASIN, issue type, and marketplace. This ensures that your case is routed to the most relevant Amazon rep. Get a Call from the Right Agent: Once you’ve filled in the details, Amazon will connect you with the appropriate agent who can solve your problem quickly. Why Is This Important for Sellers? Faster Problem Resolution: Say goodbye to waiting for support tickets to be resolved. Get immediate access to Amazon’s experts. Better Support Experience: With detailed context provided upfront, you’re connected to the right person the first time, cutting down on back-and-forth. Save Time: The faster you resolve issues, the more time you have to focus on growing your business. How Big Internet Ecommerce Can Help While Amazon’s new system offers a much-needed improvement in support, we also understand that navigating these tools can be overwhelming. That’s where we come in. Our team can guide you through the process, helping you optimize your support tickets, avoid common mistakes, and make the most out of the new system. If you need additional help with Amazon Seller Support or want to streamline your entire seller experience, we’re here for you. Contact us today for a consultation Follow BIE on Instagram & Linkedin to stay updated with the trends.