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Amazon FBA Product Research Guide 2021

Millions of active users use Amazon as a portal to find and sell products to customers worldwide. However, it can be very challenging for new Amazon sellers to select suitable products to sell on Amazon. Every well-established Amazon seller has gone through the problem of choosing a bankable product. To make a huge profit as an Amazon seller, you need to carry out a proper market evaluation. It becomes crucial for Amazon sellers to perform Amazon FBA product research before diving into it. Things to Consider before doing Amazon Product Research: Niche selection Brand restriction Competition Selling fees Profit margin calculation Why Amazon Product Research is Important for Amazon Sellers? If you are an Amazon seller, Amazon Product Research will help you select the best product to sell on Amazon and help identify the pain points of your customers. It will also help track customers and improve product descriptions. Now, what do we mean by “best product”? Well, the best product should be something that generates high sales with a huge profit margin. The product should also get positive reviews from customers consistently. You can conduct your research either manually or by using a range of automated tools. Start Your Amazon Product Research with Amazon Best-Sellers Page Amazon portal is an excellent source for product research. You can carry out product research manually by checking Amazon’s Best–Sellers Page. The Amazon Best-Sellers page displays items that generate the highest sale in each category and subcategory.  Don’t Forget To Scout for Potential Customers Amazon’s Best Sellers page helps to spy on potential competitors by giving access to their product listings externally. If you understand how ASIN optimization works, have a look at their website if they have one. Look at their ratings, reviews, and product descriptions, to get an insight into their best-selling product. This process might require manual intervention but it does allow sellers to be more involved in the current rankings on the Amazon marketplace especially if you’re aiming for a place on the bestseller page. Automation is the quickest way to conduct product research You can conduct your Amazon Product Research automatically using automated tools. Some of the best-automated tools for Amazon Product research are Jungle Scout, Unicorn Smasher, AMA One or AMZ Tracker, Keyword Inspector, and Amachete. These tools don’t need manual effort and are the quickest, if you’re at a loss of time, and don’t have virtual assistance. Don’t forget the “Customer’s Also Bought” Section The “Customer’s Also Bought” section appears on the Amazon page whenever a customer checks out their items from the cart. This section displays the lists of products that other buyers consider while purchasing the previous item. You can also focus on the Sponsored Products and Frequently Bought section for better insight. Checklist For Product Research: Identify your customers Determine your customer’s needs Select the right product category Identify your customers Keep the right pricing for your products Some exceptional ways to generate a product idea: Amazon’s Best-Sellers list Amazon Basics Amazon Storefront Amazon’s Movers and Shakers Amazon’s Customers Also Bought section Amazon’s Sponsored Products Amazon’s Frequently Bought Together section Search for products on Pinterest Explore Shopify Stores Ebay’s Trending List Don’t Commit These Mistakes in your Product Research At Any Cost! Selecting a very small niche It’s important to select a niche that generates high sales and has a good profit margin. So, choose an active market wisely to sell your products. Don’t select products where profits are uncertain. Low pricing of products Don’t set up your products for an extremely low price by seeing your competitor’s prices. Doing so will deliberately destroy your income. Your pricing decision should be different from your customers. Selling Private Label products Don’t select an undifferentiated product to sell on Amazon. You can’t sell private label products like BBQ globes, Yoga mats, and Silicon Wedding rings.  Not calculating the profit margins New Amazon sellers commit this mistake. Newbies underestimate the impression of Amazon’s fee on the products they want to sell. It is vital to use a proper FBA calculator to calculate profit margins. Not improving the product If you find that your competitors have a lot of negative reviews and bad ratings for the products of your niche and you still can’t improve on that, you are committing a huge mistake.

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Troubleshooting and Optimizing Amazon PPC

Succeeding in Amazon PPC and putting together all the profitable keywords is more of an art than a science. 70% of all online sales take place only from the first page of search results. A good sponsored products campaign should help your products gain a better organic rank as well. Let us take a detailed look at how to optimize Amazon’s PPC and make it more profitable. How Does Amazon PPC Work? Amazon PPC is its own advertising system that they provide for the sellers. Sellers set a daily budget and bid on keywords and keyword phrases for which they would want their advertisements to appear. PPC is more like an auction – the higher the bid, the better your ad placement will be. Remember, you only pay when someone clicks on your ad. However, clicking on the ad doesn’t guarantee any sales. There is no shortcut to success when it comes to PPC. You can’t just expect to set up a campaign and see it work. It is a cyclic process – you input data, gather reports, analyze, make an educated change, and let it rerun. This process of testing, refining, and retesting is continuous and takes multiple iterations before you finally arrive at the ‘sweet spot’. Here are some best practices which you need to understand before setting up your campaign: Setting up a Daily Budget – Higher your daily budget, the more frequently your ad will be visible. The algorithm knows that it will only need to display your ad as many times as needed to fulfil your daily budget. Pro Tip: Use the daily budget to your advantage to get the ads shown more frequently. Picking Relevant Keywords – The algorithm ranks the products whenever a search is made and the product is sold. i.e., for every conversion. In simple words, PPC helps you improve your product’s organic rank for certain keywords whenever it converts. So our ultimate goal is to not have a big list of keywords in the campaign but to have a handful of relevant keywords which could potentially convert and improve your organic rank. Pro Tip: Do not keep your major keyword in the campaign as it is generally the most expensive one. If you spend more than what you make, it is not really worth it. Try Both Automatic And Manual Campaigns – Both automatic and manual campaigns have their own distinct pros and cons. While an Automatic campaign helps you collect data through which buyers search your product and discover targeting opportunities, manual campaigns give you control and let you decide on how far you want to go with certain keywords. Testing the Match Types – Broad, phrase, and exact are the three different match types with which you can put together keywords in different forms. It is important to put the keyword match types in a separate ad group to test which match type is converting better. Understanding ACoS, CTR, and CPC – They are the KPIs of Amazon PPC campaigns. ACoS (Advertising cost of sale) is usually the one that is referred to as a key indicator. There are other metrics which you need to focus on. If the CTR (Click through rate) is lower than 1%, you need to revamp the keyword list and add more keywords that are relevant since the customers are not finding your product relevant for their searches. If the CPC (Cost per click) is high, you need to adjust the bids and optimize to achieve a lower ACoS. Add Negative Keywords – Do not underestimate the Negative Keywords tab in your campaign setup. This is often ignored and paid the least attention to. If used properly, Negative keywords will help you cut down the cost of the campaign. Ideally, after the initial test run, analyze the keywords and move the ones that are costing you clicks and no sales to the Negative Keywords list, so your ads won’t appear for those and you need not spend on them anymore.      Your Campaign is Still Not Profitable? If you have followed these golden rules and your campaign is still not profitable, then there can only be three kinds of problems. Let’s handle them one at a time. No Impressions No Clicks No Conversion No Impressions “No, or very few impressions” just means your ad is not getting seen by people. For some reason, the algorithm is not displaying your ad to the buyers for the search terms which you have set in your campaign. It could be because your product is not optimized for the keywords that you are running the ads for. If your ASIN is indexed for the desired keyword by searching, ASIN+ Keyword – if you get your product in the search results, it means your ASIN is perfectly optimized. If not, go back to the product listing and optimize your content with the relevant search terms. There may not be enough search volume which could be the case with small niches or the daily ad budget is set too low. Increase the budget and test the campaign again. No Clicks When you get lots of impressions but little to no clicks, it means your product listing is not very impressive at first look. Poor title or image Poor price point No Reviews These are the psychological barriers which are stopping them from clicking on your ads. Fix these and rerun the ads. No Conversions People see your ads and click on them but don’t buy them – this is frustrating. Again, the reason could be poor listing quality and reviews. You may have to work on all the images and provide adequate bullet points and descriptions with interesting features and values. Do not add any misleading information, especially in the title. Stay true to the product and sell it as it is. How to find the Right Keywords For Your Campaign? We have talked a lot about keywords and their importance. Finding the right bunch of keywords to

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Amazon Review Management: How To Handle Negative Reviews

Successful Amazon sellers know that apart from having a well-optimised keyword-stuffed listing and great product images, there is so much more to getting that ‘Best Seller’ tag or winning the ‘Buy Box’. 61% of online shoppers read reviews before they move an item to the cart. It has been proved time and again that user reviews increase conversion to a great extent. Consumer reviews are treasured digital testimonials and are trusted 12 times more than the manufacturer’s detailed product descriptions. However, if you are selling on Amazon, negative reviews are inevitable, and you are bound to get them. A not-so-great feedback is not the end of the world if you know the knicks and knacks of ‘Amazon Review Management’. Bad Reviews Are Good Too Negative reviews are not all that bad. Some bad reviews are good too. Why? Because it makes it look real. People get suspicious if all they see are 4 or 5-star ratings. Online buyers have the maturity to understand that there is no single product that can please everyone. A recent survey conducted by Revoo shows that negative reviews actually help improve conversions by 67%. So, don’t fret over bad reviews too much. Just make sure you have a ton of good reviews as well to balance it all out. Watch Your Listing Regularly It is believed that customers develop a good impression and take down or update negative feedback if the seller acknowledges their problem within 48 hours. How do you know when you get a negative review? Amazon won’t send you any notifications and the only way to stay informed is to watch your listings like a hawk every day. Of course, that will eat up a lot of your time especially if your listing is big. There are a lot of feedback monitoring tools available in the market that track product reviews and send an automatic email response. Better yet, you can hire our expert Customer Service Virtual Assistants to give a personalized touch to emails that are sent and offer solutions to customers in a professional way. Best Practices We have compiled a list of the best practices to deal with negative reviews. • Be quick in responding to negative feedback. Setting up a fixed time every day is a good idea to ensure that the customer is happy. • Acknowledge the buyer’s problems and admit them. If the item is broken or damaged during shipping or transit, you need to be able to be of help to the customer that has paid money for your product. • Don’t be defensive and try to be polite and helpful. • Apologize, even if it is no fault of your own. • Watch your words as other potential customers will be reading your comments before they purchase your product. • When all is done, give your contact information (email or phone number) to the buyer so they can reach out to you. Offer replacement or refund if needed. Follow up once in a while till the issue is resolved and request the customer to remove or update the feedback. How To Contact The Buyer? 1. Contact buyer from your Orders This is the most common way of reaching out to those who have left bad reviews. Go to the “Manage orders” section and go to that particular order where you got the negative review. 2. Comments Section Click on the comments section and write an open message there. The comments section is meant for customers to interact with each other about the product. There are no hard rules that the seller shouldn’t write to the buyer there. You can write your reply right here in this box. Keep in mind that all eyes are on you. Going public means that you are prone to be watched by other sellers and prospective buyers. It is important to maintain a polite tone in offering a solution. This will help you gain the trust of other potential buyers. Requesting Amazon To Remove A Review Amazon doesn’t always remove a negative review unless there is a solid reason for it. As a seller, if you feel offended, and feel that it is no mistake of yours or you smell something fishy, you can always report it to Seller Support and request they take it down. Here are a few valid reasons for which you can request a removal: • The review has cuss words or inappropriate language • The complaint is not product related • Designed to promote a competitor’s product • Reviews posted intentionally by another seller Bottom Line There is no escaping negative reviews no matter how good your product is. You can only damage control and turn the stone in your favor by following best practices and responding promptly. If you need professional help with your Amazon store management, do get in touch with us. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon.

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Outsource Amazon Customer Service

The customer is God! Customer service should be given top priority in any business to win and retain loyal customers. A good customer support system is the ladder to successful selling on Amazon or any other marketplace. This is one area that you can never overlook as it can have a negative impact on your account status if you get a seller rating of three or below more than once. Apart from putting the account at risk, you can never really grow if you spend all your time answering thousands of customer service emails. So what is the solution? Outsource your Amazon customer service to us and focus on the bigger picture. Yes, it is exhausting and time-consuming and it has its own risks in identifying and outsourcing customer service to someone else.  There is nobody other than you who knows your products better but if you have a process in place, you can reap all you want from outsourcing. Here are some guidelines on how to find the right person and get them on board: 1. Hire a Trained Amazon Customer Service Person When you are trying to outsource a job, you need to be smart in identifying the right person who needs minimal training and can get onboard instantly. The best way is to look out for someone who already has hands-on experience in Amazon customer service. Amazon, being the biggest online marketplace, has stringent customer service policies and it takes some time and practice for anyone to understand and cope with its high standards. Hire a well-experienced Amazon CS representative who would get on to the job right away with the least training. Other than the knowledge of Amazon, a good customer service person should have a great personality with good communication skills and should know telephone and email etiquette. Interviewing the person in real-time before hiring them will tell you a bit about them with regard to how friendly and respectful they are while talking to another person. 2. Set Up Your Own Process For an effective customer service system, you need to have a process in place. Not all customers are the same. You know your product niche and target audience better than the Virtual Assistant that you hire. If you have prior experience in handling customer queries and if you have an understanding of what kind of problems customers face, you can document a Standard Operating Procedure for the new hire to help him/ her learn your requirement before getting on to the job. 3. Onboarding Onboarding the new hire is an essential phase and it is the process of walking the new person through your company’s policies, work culture, and processes. If the person is working from the office or a remote location, onboarding helps the new hire get accustomed to the environment and with other fellow workers so he can get integrated quickly. 4. Setup a Friendly Environment Once you onboard the new hire and explain the standard operating procedure, it is important for you to review the work done by the new hire from time to time, especially in the initial days. The technical Amazon customer care is always going to be the same. However, your business model might change, and the new person should get on with the flow. It is good to have a weekly meeting to discuss how things are going and being open to any conversation will make the person feel good and work better. Before you know it, the worker will run in an independent capacity with very minimal help/ intervention from your end. This saves you a lot of time and energy to focus on other important aspects of your business. If you like the idea of outsourcing from the tremendously large pool of talent out there, get in touch with us. BIE will help you choose a well-trained Amazon customer service representative for just $6/ hour. If you need professional help with your Amazon store management, get in touch with us. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon.

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