seller central

In an unprecedented move, Amazon and Walmart are stepping up their efforts to combat unauthorized sellers. With new policies rolling out across both platforms, it’s important for sellers to stay informed and adapt quickly to avoid disruption. What’s Changing for Sellers? Both platforms are introducing stricter seller vetting procedures, cracking down on unauthorized listings, and enforcing tighter control over brand ownership. For sellers in the Beauty and Personal Care category on Walmart, this means presenting additional documentation for approval. Meanwhile, Amazon has updated its ASIN creation policy, preventing third-party sellers without direct brand authorization from listing certain products. Why It’s Crucial for Sellers Unauthorized sellers cause a variety of issues, including fraudulent listings, counterfeit products, and pricing discrepancies. These new policies aim to ensure that only legitimate, authorized sellers are able to offer branded goods on the platforms. Sellers who fail to comply risk having their listings removed, and in some cases, losing access to their selling privileges altogether. How to Adapt to the Changes Register Your Brand: If you haven’t already, make sure your brand is registered on Amazon and Walmart. This will give you more control over your listings and protect your intellectual property. Ensure Proper Documentation: For platforms like Walmart, you will need to provide invoices, certifications, and other documents proving your connection to the brand. Make sure these are up-to-date and easily accessible. Understand New Vetting Processes: Both Amazon and Walmart are introducing new systems for vetting sellers. Be prepared to submit additional information when requested and keep track of any changes in their requirements. Monitor Listings: Keep an eye on your listings for any changes or restrictions. Regularly check for compliance and ensure your inventory is correctly categorized. The Importance of Compliance Remaining compliant with these new policies is crucial not only to avoid penalties but also to protect your reputation and maintain customer trust. By taking proactive steps to meet the requirements, you can safeguard your business and continue to thrive in the competitive Amazon and Walmart marketplaces.   As Amazon and Walmart take steps to strengthen their marketplace policies, it’s important to stay ahead of the curve. By ensuring that you’re fully compliant with the latest seller regulations, you’ll be better positioned to grow your business and avoid costly disruptions. If you’re struggling to navigate the new policies or need guidance on how to protect your brand, don’t hesitate to reach out to us for expert support. Let us help you ensure your business stays compliant and successful in this evolving landscape. Contact us today for a consultation Follow BIE on Instagram & Linkedin to stay updated with the trends.

As an Amazon seller, unexpected reversed reimbursements (or “clawbacks”) can be frustrating and detrimental to your profits. Whether due to recovered inventory, customer returns, or errors, these reversals can hit your bottom line hard. Fortunately, by understanding the root causes and employing the right strategies, you can prevent clawbacks and protect your revenue. What Are Amazon Reversed Reimbursements? Amazon reversed reimbursements happen when the company retracts a reimbursement that was previously issued for lost or damaged inventory, or for other eligible claims. These clawbacks can occur due to various reasons, including recovered inventory that was initially considered lost, customer returns, system errors, and policy violations. Why Do Reversals Happen? Recovered Inventory: If Amazon finds an item that was previously lost, they may return it to the inventory and reverse the reimbursement. Customer Return: If a customer returns an item that was reimbursed but in sellable condition, Amazon may claw back the funds. System Errors: If a reimbursement is issued in error, Amazon may reverse it. Policy Violations: Violations of Amazon’s policies can lead to reversed reimbursements. How to Prevent and Manage Reversed Reimbursements Track Inventory Discrepancies: Regularly monitor and reconcile your shipping plans and received inventory using Amazon’s Reimbursement Report. Monitor Customer Returns: Be vigilant about returns and make sure to claim reimbursements for unreturned items. Document Everything: Keep detailed records of shipments, damaged goods, and customer communications to help dispute reversals. Watch for “COMPENSATED_CLAWBACK” Fees: Review your Payments Report for any discrepancies related to lost inventory. Leverage Automation Tools: Tools like Seller Investigators by Carbon6 can help you track reversals and recover lost funds automatically. What to Do If a Reversal Happens If a reimbursement is reversed and you believe it was in error, you can file a claim with Amazon within 60 days. Provide all necessary documentation to support your claim and Amazon may reinstate the reimbursement. By staying proactive and using the right tools, you can manage Amazon reimbursements more effectively and prevent unwanted clawbacks. Regularly audit your account, use automation to track discrepancies, and don’t hesitate to dispute incorrect reversals. With a little preparation, you can ensure your Amazon business continues to run smoothly and profitably. Want to Maximize Your Amazon Profits and Avoid Clawbacks? At BigInternetEcommerce.com, we specialize in helping Amazon sellers track and recover lost funds due to reimbursement errors. Contact us today to learn how we can optimize your Amazon reimbursements process and protect your profits. Contact us today for a consultation Follow BIE on Instagram & Linkedin to stay updated with the trends.

Traffic hijacking is one of the biggest challenges Amazon sellers face when running external ads. Every time you drive traffic to your product pages, you want to ensure that the customers land on your product, not a competitor’s. If you don’t include your Seller ID (SMID) in your product URLs, you risk competitors stealing your sales, even if you’ve paid for the traffic. Fortunately, PixelMe has developed a game-changing feature that automatically adds your SMID to product links—eliminating traffic hijacking and securing your conversions. What Is SMID and Why Does It Matter? SMID (Seller ID) is a unique code attached to your product’s URL. It ensures that when customers click your link, they’re sent directly to your offer on the product page, instead of a competitor’s. Without a SMID, Amazon’s standard URL can show whichever seller currently holds the Buy Box, leading to lost sales. The Problem: Traffic Hijacking When a customer clicks your marketing link, they land on your product page—but if another seller holds the Buy Box, the customer ends up purchasing from them. This means you’re paying for traffic that benefits your competitor. The Solution: PixelMe’s SMID Feature PixelMe’s SMID feature automatically attaches your Seller ID to every product link in new campaigns. Here’s how it works: • Existing Campaigns: PixelMe alerts you if any links are missing a SMID and offers a one-click fix. • New Campaigns: PixelMe automatically appends the correct SMID to each Amazon URL, ensuring your traffic is directed to your product. Real-World Benefits: • Maximized ROAS: Every dollar you spend on ads now directly benefits your sales. • Boosted Organic Rankings: More sales attributed to your product improve your organic ranking, driving even more sales. • Secure Conversions: By preventing hijacking, PixelMe ensures that your hard work results in real sales. With PixelMe’s new SMID feature, you can drive high-converting traffic to your Amazon listings without worrying about hijackers stealing your sales. Protect your traffic, maximize your ad spend, and boost your sales today. Pro Tip: Use PixelMe to easily manage your external traffic and unlock the full potential of your marketing campaigns. Contact us today for a consultation Follow BIE on Instagram & Linkedin to stay updated with the trends.

Selling on Amazon comes with its challenges, but getting timely help shouldn’t be one of them. Amazon has recently introduced a major update to its Seller Central support system that allows sellers to request a direct call from Amazon support, eliminating the long wait times for tickets and chats. We’ll walk you through how Amazon’s new guided diagnostic flow works, and how you can use it to speed up the resolution of your issues, saving you valuable time and reducing frustration. What is Amazon’s New Call-Back Feature? Amazon’s new system allows sellers to get a direct call from support agents after completing a guided diagnostic process. This means that you’ll spend less time trying to figure out what’s wrong, and more time actually solving your problem. How the New Amazon Support System Works Start with the Guided Diagnostic: The new system walks you through a series of questions about your issue, providing context and narrowing down possible solutions. Provide Key Information: You’ll be asked to provide essential details like your ASIN, issue type, and marketplace. This ensures that your case is routed to the most relevant Amazon rep. Get a Call from the Right Agent: Once you’ve filled in the details, Amazon will connect you with the appropriate agent who can solve your problem quickly. Why Is This Important for Sellers? Faster Problem Resolution: Say goodbye to waiting for support tickets to be resolved. Get immediate access to Amazon’s experts. Better Support Experience: With detailed context provided upfront, you’re connected to the right person the first time, cutting down on back-and-forth. Save Time: The faster you resolve issues, the more time you have to focus on growing your business. How Big Internet Ecommerce Can Help While Amazon’s new system offers a much-needed improvement in support, we also understand that navigating these tools can be overwhelming. That’s where we come in. Our team can guide you through the process, helping you optimize your support tickets, avoid common mistakes, and make the most out of the new system. If you need additional help with Amazon Seller Support or want to streamline your entire seller experience, we’re here for you. Contact us today for a consultation Follow BIE on Instagram & Linkedin to stay updated with the trends. 

Amazon’s AI-powered assistant, Rufus, is celebrating its first anniversary, and the question on every seller’s mind is: How is it performing? While there have been improvements, some inconsistencies still persist. In this blog post, we’ll explore what Rufus is, how it’s evolving, and what it means for Amazon sellers like you. What is Rufus? Rufus is Amazon’s AI chatbot designed to assist customers in navigating the vast product selection on Amazon. It provides recommendations, answers product-related questions, and attempts to make the shopping experience more efficient for users. What’s Working with Rufus? Improved Product Recommendations: Rufus now offers better product suggestions, especially for popular items like Amazon products (Echo, Kindle, etc.). Efficient Shopping Experience: Customers benefit from quick answers and tailored suggestions, enhancing their overall shopping experience. What’s Not Working? Promotes Amazon Products: Rufus tends to recommend Amazon-branded products, which can make third-party sellers feel sidelined. Inconsistent Recommendations: There are instances when Rufus fails to recommend the right products, especially when it comes to niche or custom items. Why This Matters for Sellers More Visibility for Amazon Products: Sellers should recognize that Rufus can drive increased visibility for Amazon-branded products, which can impact third-party product visibility during Prime Day and other events. Stay Updated: While Rufus is still a work in progress, it’s essential for sellers to stay ahead of the curve and optimize their listings to work with Amazon’s evolving AI technology. How to Optimize for Rufus To stay competitive, optimize your listings for Amazon’s AI recommendations: Enhance your product descriptions, images, and titles. Use Amazon tools like A+ Content, Vine, and FBA to improve product visibility and align with Rufus’ recommendations.   Rufus has a long way to go before becoming a perfect AI tool, but it has the potential to revolutionize how customers shop on Amazon. Amazon sellers must stay updated on Rufus’ progress and adjust their strategies to ensure their products are visible and recommended by Amazon’s AI. Pro Tip: Want to make your listings AI-friendly? Start by optimizing your content for better engagement with Rufus. Ready to optimize your listings for Rufus? Contact us today to get started on optimizing your Amazon strategy. Follow BIE on Instagram & Linkedin to stay updated with the trends.