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How To Manage Your Amazon Human Resources

Remote workers are an asset to entrepreneurs and start-up companies as they don’t take up office space, do not consume electrical and electronic resources, can work in different time zones (which means getting the work done while you are sleeping), and can be more agile and quick to solve problems. Remote employees are fast becoming the new normal and it is no surprise because there is a pool of talent across the globe that you should not miss out on. The output, however, is largely based on how efficiently the manager coordinates and motivates his remote workers. If you develop the right talent management strategy and an effective work structure, it is a breeze to manage your Amazon Human Resources. If you are a business owner, this blog will help you choose the right remote worker and give you insight into how to manage them efficiently and effectively. What Should You Look For in an Amazon Human Resource? When you manage a team from a remote location, every component, right from talent search to training and building a smooth work process, is important. Hiring the right candidate will solve half your problems. Determine the number of Amazon Human Resources you need, their skill set, and their level of competence before you get on to the actual hiring process. Here are some of the qualities that you should look for while hiring an Amazon Human Resource : • They need to be tech-savvy • Are responsive and alert • Pay attention to the details • Discretion with no hand holding How To Manage Resources Managing resources is a cakewalk if you have done step one right-hire the right candidate. You still need some talent management strategies in place to get the most out of your employees. Be Descriptive Since there is no face-to-face interaction, there is a high chance that the person on the other end can misunderstand your requirements. Be descriptive and define tasks clearly. Tell them what you need, how you need it, and when you need it. A responsible Amazon Human Resource will get all of their doubts cleared before starting a particular task or job. You can assist them with prioritizing things and helping them manage their time. You can help by tracking their time on various projects in an online tracker and by keeping them on track. Get On the Cloud It is the responsibility of a business owner to set up a comfortable workspace for remote workers in the cloud and give them access to all advanced tools. When you work with people from all over the globe, keeping all documents in the cloud is extremely important as it gives you the luxury of working from anywhere. There is a range of software which most successful business owners use to keep their workspace organized. • Skype – For general office communication. You can form different chat rooms for different teams and have discussions over voice/ video calls often. • Dropbox or Google Drive – To save all work-related files on the cloud. • Trello – To organize and prioritize your projects. • Asana – For teams to track their work. Don’t Be Too Bossy Employers who micro-manage their teams are never successful. It is important for a business owner to have the right degree of control towards his team. It is annoying for anyone if you ping them every few minutes asking for the status of a task. Treat your remote workers with respect and give them time to breathe. Set up clear expectations before you hand over the task and define the deadlines clearly and reasonably, so as to avoid disappointments later on. It will be a good idea to have a to-do list and practice the ritual of collecting daily reports from Amazon Human Resources to know what they accomplished and what they have planned for the next day. This will also help in the long run to assess the performance of the employee during the appraisal. Schedule Regular Meetings Scheduling regular meetings once or twice a week helps you understand where the team is and what their pain points are. It is the responsibility of the employer to address problems and provide solutions to help them get over them. Also, when you have everyone on the call, it gets easier to discuss the progress of projects and set goals. Summing up It is easy to build a cohesive and well-coordinated team if you trust your Amazon Human Resources and ensure accountability. The use of smartphones and all modern apps will help you to a great extent and make you feel liberated to have a team working for you remotely. You have landed in the right place if you’re looking for remote assistance. Contact us and we would be glad to assist you.

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Outsource Amazon Customer Service

The customer is God! Customer service should be given top priority in any business to win and retain loyal customers. A good customer support system is the ladder to successful selling on Amazon or any other marketplace. This is one area that you can never overlook as it can have a negative impact on your account status if you get a seller rating of three or below more than once. Apart from putting the account at risk, you can never really grow if you spend all your time answering thousands of customer service emails. So what is the solution? Outsource your Amazon customer service to us and focus on the bigger picture. Yes, it is exhausting and time-consuming and it has its own risks in identifying and outsourcing customer service to someone else.  There is nobody other than you who knows your products better but if you have a process in place, you can reap all you want from outsourcing. Here are some guidelines on how to find the right person and get them on board: 1. Hire a Trained Amazon Customer Service Person When you are trying to outsource a job, you need to be smart in identifying the right person who needs minimal training and can get onboard instantly. The best way is to look out for someone who already has hands-on experience in Amazon customer service. Amazon, being the biggest online marketplace, has stringent customer service policies and it takes some time and practice for anyone to understand and cope with its high standards. Hire a well-experienced Amazon CS representative who would get on to the job right away with the least training. Other than the knowledge of Amazon, a good customer service person should have a great personality with good communication skills and should know telephone and email etiquette. Interviewing the person in real-time before hiring them will tell you a bit about them with regard to how friendly and respectful they are while talking to another person. 2. Set Up Your Own Process For an effective customer service system, you need to have a process in place. Not all customers are the same. You know your product niche and target audience better than the Virtual Assistant that you hire. If you have prior experience in handling customer queries and if you have an understanding of what kind of problems customers face, you can document a Standard Operating Procedure for the new hire to help him/ her learn your requirement before getting on to the job. 3. Onboarding Onboarding the new hire is an essential phase and it is the process of walking the new person through your company’s policies, work culture, and processes. If the person is working from the office or a remote location, onboarding helps the new hire get accustomed to the environment and with other fellow workers so he can get integrated quickly. 4. Setup a Friendly Environment Once you onboard the new hire and explain the standard operating procedure, it is important for you to review the work done by the new hire from time to time, especially in the initial days. The technical Amazon customer care is always going to be the same. However, your business model might change, and the new person should get on with the flow. It is good to have a weekly meeting to discuss how things are going and being open to any conversation will make the person feel good and work better. Before you know it, the worker will run in an independent capacity with very minimal help/ intervention from your end. This saves you a lot of time and energy to focus on other important aspects of your business. If you like the idea of outsourcing from the tremendously large pool of talent out there, get in touch with us. BIE will help you choose a well-trained Amazon customer service representative for just $6/ hour. If you need professional help with your Amazon store management, get in touch with us. BIE is a Vancouver, British Columbia-based agency providing human resources to manage all things Amazon.

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